Why should you be user testing? We can answer that.
- Understand the roadblocks that hold up your users
- Apply due diligence before you release
- Gain insight on how to improve conversion rates
Testing with your target market is the only way to know how your website will perform. We have a database of over 4000 Australian testers at the ready.
Google Analytics data can swamp you. You can know there’s a problem, but you may not know why. User testing gives you the answers.
It’s common for new websites to flop. User testing prevents a poor new release. After a few rounds of testing, your website will be bulletproof.
Forget pages of fluff. Our reports are to the point, highlight the most pertinent user observations, and give you real solutions to overcome the issues.
Brands we’ve boosted
There’s no shortage of leading brands who’ve sought our services to turbo-charge their websites, ranging across industries from government, banking, insurance, energy, and beyond.
Our proven user testing process gets amazing results, every test. We 100% guarantee our testing, meaning if it’s not of value, we won’t charge.
We draw out and collect all the pertinent information we need to deliver a successful test. Demographics, test objectives, environments, number of testers, and much more.
We recruit users that fit perfectly into your target market via our 4000 strong database. If our users don’t perfectly match, you can either use our best fit or we can help you recruit additional testers.
We create a test plan that marries up with your test objectives, and ensures you uncover the information you need. We also monitor when testers get side-tracked, and pinpoint associated issues.
Internal test plan testing
Before any testing, we complete thorough internal independent testing. This helps ensure users aren’t getting lost in redundant areas of your website and that the test plan ties back seamlessly to the test objectives.
We typically test remotely as we’ve found this gets better results. Users are more likely to be relaxed offsite, and more likely comfortable giving critical feedback. We also offer moderated and in-person testing as required.
Once tests are completed, our analysts assess the screen recordings to uncover trends and recurring issues. Testing issues are clearly categorised and indexed in a data matrix.
Based on our review we assemble a comprehensive report, designed to be actionable. This includes a clear summary of all issues found and recommendations on how these could be fixed.
You won’t want to watch hours of user testing videos, so we compile a 5-10 minute highlights video to capture key findings and take-home points. This can be especially useful for you to show to stakeholders in the pursuit of buy-in.